New Help Desk System
We are moving to a new help desk system with immediate effect!
Warning
The old, secondary email address ending in @pirform.zendesk.com will stop working at the end of October. Please update your email contacts to only use support@pirform.co.uk from now on.
How the new system works
The new system works the same way as before. Just drop an email to our support email address and it will create a ticket in our help desk system. You will get an automated reply to acknowledge the ticket:
When we reply, you get that in an updated email:
Viewing the ticket online
There are links in the email that allow you to view the ticket online.
Clicking on that link takes you to the web portal where you can view and update your ticket:
Creating a Shine Forms Support account
The Shine Forms Help Desk has a separate login from your Shine Forms account. If you have not already signed in then you will see a page that asks y ou to sign in or create an account:
If you are signing up, then you will be sent a link to verify your email after you've entered your details:
